Process by Design
Process by Design
 
 
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Who are we?

Think of us as your "Technology Concierge"

Process by Design was founded on the idea that technology support and consultation requires prompt, highly specialized services. Whether it's troubleshooting problems with computers or other devices, setting up a new tv, or backing up your family photo collection, we work closely with you to design customized solutions for all of your technology needs. By conducting a free assessment of how you currently use technology, we will develop a plan that's tailored specifically for you.

We can help technology work better for you,
and we're here to help you feel more comfortable, confident, and safe using it.

 

Our Services

 

Repair, upgrade or Replace

Computer running slowly or not at all?

We can help by discussing your options with you. Upgrades and replacements aren’t always necessary, but when they are, we can explain what will change and what will stay the same, and then we can go from there. We can repair, upgrade, or help you replace:

  • Apple/Mac and Windows Computers

  • Android, iPhone, Google Pixel Smartphones

  • Hard drives and other hardware for increased system performance

  • Many other devices including routers, TVs, printers and other peripherals

Home services

Buying a new TV or audio system?

From televisions to tablets to toasters, technology makes it work. We can help all of it work better. Some examples of our services for your home include:

  • Designing and maintaining wireless internet networks that connect printers, other peripherals and handheld devices.

  • Configuring cable and cable alternative programming and streaming, including Xfinity, Hulu, Apple TV, Amazon Fire, and more.

  • Setting up multi-room audio systems including Sonos, Bose, Alexa or a custom-built system.

Data backup

Is your data backed up or in “the cloud”?

All hard drives fail. We can ensure your data is safely backed up by setting up both local and “cloud-based” back-up systems.

“The Cloud” has become a ubiquitous term. Multiple cloud services are now available to help securely back up all of your important data, on a regular basis and in a remote location. We can help you set up and maintain customized backup systems for any/all types of data including music, photos, videos, financial data, digital artwork, and more.

ASSET MANAGEMENT

You have the photos but can you find them?

Your data needs to be organized and easily accessible in order to be useful. We can:

  • Create a safe and secure source for keeping track of passwords

  • Set up easy-to-use catalogs for your photos and music so that you can find what you need within seconds

security

Passwords, passwords, passwords!

A necessity in this day and age but keeping track of them can be overwhelming without the right tools and process.

Along with password management, we can also ensure that your computers and handheld devices are as safe as they can be from potential viral attacks, malware, and phishing schemes. We can:

  • Install the latest antivirus software and make sure it’s always up to date

  • Ensure that sensitive financial and personal data is stored securely

  • Advise and answer questions about anything that may appear malicious

 
 

Small business Services

As a small business working for other small business, we're familiar with your most pressing IT-support needs. Process by Design offers the following services for small business:

  • Email/calendar/software account set-up provisioning and de-provisioning

  • Domain name and hosting set-up

  • Network setup

  • Data backup and maintenance

  • Customized database architecture

  • Security consultation

  • Cost effective, server-free, low maintenance environments

 

 Testimonials

 
“While my husband was sick, I just did email, etc., as usual while technology leaped far ahead. Process by Design helped me sort out what to learn and then taught me how to organize my files, practice shortcuts and use Microsoft OneDrive, Zoom, iCloud, and new security software—all in clear, concise English.”
— Donna Z.
“Process by Design offers extremely knowledgeable and adept solutions for computer nuances that us mere mortals cannot figure out. They were able to salvage my backups so that my photos will forever be preserved. I would highly recommend them, particularly because they explain things in laymen’s terms.”
— Michael C.
“My contact at Process by Design is the most professional IT person I know. We have worked together for 10 years. He is extremely polite, friendly and a great teacher with lots of patience.”
— Paula H.
 
 
“I have had the pleasure of working with Process by Design on several occasions. I would start in panic mode and they were able to quell my anxiety and had me up and running in no time. I inherited a very cumbersome Website, which made it a nightmare for posting. Process by Design was able to complete the task and often did it remotely. I appreciate them most for his responsiveness and persistence to solve all of my problems.”
— Frieda U.
“In my experience, a good IT company is hard to find! Process by Design delivers. They are versatile, and will research anything beyond their immediate understanding when needed. They offer solutions beyond the immediate frustrating issue and also record everything about your systems so they don’t repeat work, or ask the same question. Add fair understandable billing, and you have a great service!”
— Sam R.
“My spouse and I were referred to Process by Design by friends and we have used their services several times. Neither one of us are very tech savvy. Our service rep is very knowledgeable and seems to enjoy a challenge when it comes to solving tech problems. His determination is admirable. He is very patient with any questions and explains things simply and slowly without making you feel stupid or rushed. We feel very secure in knowing that we can call him with any tech questions.”
— Annette R.
 
 

contact us

For a free consultation,
Email us: info@processbydesign.net
Call us: 410-929-3156
Or fill out the form below. We'll get back to you within 24 hours.